About Us

HaveIt.co.nz is an online distribution company committed to supplying, and delivering to you great products at great prices. Our stock has been sourced from both overseas and produced locally. We have put a lot of effort into securing what we believe to be top quality products.

It is our aim to cut out the middleman! We supply directly to you so you can receive the best value and best service.


SECURE
Our internet shop is totally secure. You can trust that our shopping cart is not only 100% safe, but easy to navigate.

The Digicart secure system ensures your credit card details are encrypted which enables them to travel safely on the internet. We offer secure online ordering using the latestSecure Sockets Layer (SSL) encryption technology. The connection between your browser and our servers is encrypted with industry-highest standard SSL technology, which scrambles credit card details.

For additional security, we do not hold your credit card details - these need to be re-entered each time you shop with us.

Delivery
We distribute out of both Auckland & Christchurch via New Zealand’s leading courier and transport companies. Delivery time is usually 1-3 days, however, deliveries over a weekend may lengthen this.

Quality Guarantee
At haveit.co.nz we stand behind our products. If there is a problem with your purchase, simpy contact us by phone or e-mail within 7 days of the delivery date. We will replace any product that arrives to you in less than perfect condition.

Exchange
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value.
It is essential that tags and labels are not removed if an item is to be exchanged. A handling fee of $10.00 may be added if tags or labels have been removed and the product has to be repackaged.

Money Back Guarantee
Our money back guarantee is an important part of our business. Provided we are unable to repair or replace the item we will provide a refund in the same tender as the original purchase.

Returns Policy
To return an order/item you must contact Customer Service within 7 business days of receipt. A customer service representative will issue you a return number and return address details, if the return is deemed acceptable. You then have 14 days from the original delivery date to return your order. Refunds will be issued for cost of merchandise only.
Shipping and Handling charges are non refundable. Goods returned for credit after 14 days have elapsed from the time of purchase will be subjected to a 25% restocking fee.
In the event that a product is repaired or replaced, the return shipping costs may be reimbursed to the customer to a maximum of $25.00
If you send us an e-mail and have no response within 24 hours, you must contact us by phone to ensure that your e-mail was received and your return is being processed.

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Haveit.co.nz
In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies
to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986

Privacy Policy
It is our policy not to pass your details on to any other person, company or 3rd party organisation. All your information remains totally private with us.